Shipping policy

Shipping & Fulfillment Policy

Milton Wes Art - Exclusive One-of-a-Kind Artwork

Last updated: [Current Date]

At Milton Wes Art, we are committed to delivering your exclusive, museum-quality aluminum artwork safely and efficiently. Each piece is carefully prepared by NYC artist Corey Wesley and shipped with the utmost care to preserve its one-of-a-kind nature.

🎨 Artwork Preparation & Fulfillment

Fulfillment Timeline

  • Standard Fulfillment: 2–5 business days for artwork preparation and quality inspection
  • Custom Commissions: 7–14 business days depending on complexity and customization requirements
  • Commercial Orders: Timeline varies based on quantity and project scope - discussed during consultation

What Happens During Fulfillment

  • Final quality inspection of your one-of-a-kind piece
  • Professional packaging with museum-quality protective materials
  • Certificate of authenticity preparation and inclusion
  • Secure packaging designed for high-value artwork protection
  • Shipment preparation and tracking information generation

Important: Fulfillment time does not include shipping transit time. These are estimates based on standard production workflows and may vary during peak periods or for complex custom pieces.

🚚 Shipping Information

FREE SHIPPING INCLUDED

All Milton Wes Art purchases include complimentary shipping within the United States. There are no additional shipping charges, handling fees, or hidden costs.

Shipping Timeline (After Fulfillment)

  • Standard Shipping: 4–9 business days for most artwork sizes
  • Large Format (24x36" and larger): 6–11 business days
  • Commercial Bulk Orders: 7–14 business days with coordinated delivery options

Total Delivery Time

Complete delivery timeline = Fulfillment time + Shipping time

  • Standard Orders: 6–14 business days total
  • Large Format: 8–16 business days total
  • Custom Commissions: 11–25 business days total

📦 Packaging & Protection

Museum-Quality Packaging

Each piece is packaged with archival materials to ensure safe delivery:

  • Acid-free protective wrapping
  • Corner protection for framed pieces
  • Shock-absorbing packaging materials
  • Moisture protection for aluminum pieces
  • Clearly marked "FRAGILE - ARTWORK" labeling

Included Documentation

  • Certificate of authenticity signed by artist Corey Wesley
  • Care and maintenance instructions
  • Artist statement about the piece (when applicable)
  • Installation guidance and recommendations

🌍 Shipping Coverage

Domestic Shipping (United States)

  • Coverage: All 50 states including Alaska and Hawaii
  • Cost: FREE - no additional charges
  • Carrier: Professional art shipping specialists
  • Tracking: Full tracking provided via email

International Shipping

  • Availability: Limited international shipping available upon request
  • Process: Contact corey@miltonwesart.com for custom international shipping quotes
  • Considerations: Additional duties, taxes, and customs fees may apply
  • Timeline: Extended delivery times for international destinations

⚠️ Secure Delivery Requirements

IMPORTANT: Customer Delivery Responsibility

Due to the high value and irreplaceable nature of our one-of-a-kind artwork, customers must ensure secure delivery arrangements:

  • Secure Address Required: Ship only to addresses where someone can receive the package
  • Avoid Unattended Locations: Do not ship to locations prone to theft or without secure mail facilities
  • Apartment Buildings: Ensure secure mail rooms or doorman services are available
  • Business Addresses Recommended: For high-value pieces, consider shipping to secure business locations

Delivery Confirmation & Responsibility Transfer

  • Tracking Updates: Real-time tracking information provided via email
  • Delivery Confirmation: Responsibility transfers to customer upon carrier confirmation of delivery
  • Theft Protection: Milton Wes Art is not responsible for packages stolen after confirmed delivery
  • Investigation Assistance: We will assist with carrier investigations but cannot guarantee replacement for stolen items

🏢 Commercial & Bulk Orders

Commercial Client Services

  • Coordinated Delivery: Scheduled delivery appointments for business locations
  • Installation Timing: Delivery coordination with installation schedules
  • White-Glove Service: Enhanced handling for hospitality and corporate installations
  • Multiple Location Delivery: Coordinated shipping for multi-site projects

Interior Designer Services

  • Project Coordination: Delivery scheduling aligned with design timelines
  • Site-Specific Delivery: Direct delivery to client installation locations
  • Installation Support: Coordination with professional installers
  • Documentation: Detailed delivery and condition reports

📋 Important Delivery Information

Upon Delivery

  • Immediate Inspection: Inspect artwork immediately upon delivery
  • Damage Reporting: Report any damage within 7 days of confirmed delivery
  • Documentation Required: Photograph any damage before unpacking further
  • Contact Information: Email commercial@miltonwesart.com for damage claims

Delivery Issues

  • Missing Packages: Contact us immediately if tracking shows delivered but package not received
  • Delayed Delivery: Carrier delays beyond our control - we will provide updates and assistance
  • Incorrect Address: Address changes after shipment may incur additional fees
  • Refused Delivery: Return shipping costs may apply for refused packages

🎯 Special Circumstances

Holiday and Peak Periods

  • Extended Processing: Allow additional time during holiday seasons
  • Carrier Delays: Shipping times may be extended during peak periods
  • Advanced Notice: Order early for holiday and special occasion deliveries
  • Rush Orders: Contact us to discuss expedited options for time-sensitive deliveries

Weather and Natural Disasters

  • Safety Priority: Shipments may be delayed for artwork protection during severe weather
  • Alternative Arrangements: We will coordinate alternative delivery methods when necessary
  • Communication: Proactive updates provided for weather-related delays

📞 Shipping Support & Contact

For All Shipping Questions:

Emergency Delivery Issues:

  • Damage Claims: Report within 7 days of delivery to corey@miltonwesart.com
  • Missing Packages: Contact us within 24 hours of expected delivery
  • Urgent Changes: Address or delivery requirement changes

BlackOutEndeavors LLC d/b/a Milton Wes Art
Artist: Corey Wesley Warren
2248 Broadway, #1381, New York, NY 10024, United States
Phone: (929) 269-1278
Email: corey@miltonwesart.com
Exclusive one-of-a-kind artwork delivered with museum-quality care