Shipping, Delivery & Claims

Shipping, Damage, and All Sales Final

Every work leaves the Harlem studio fully insured and professionally packed.

This page governs shipping, delivery, and damage claims for all orders placed through miltonwesart.com. Every work is a one of one original on archival museum-quality aluminum, and every order is handled with that permanence in mind.

Reviewing the terms below before acquiring is part of collecting an original work.

All sales final. No returns, cancellations, or exchanges.

Fully insured. Every shipment covered to its acquisition value.

7 to 14 business days. Standard time to ship after payment clears.

48 hours. Window to report transit damage after delivery.

Acquired once. Then it is gone from availability, permanently.

01

All Sales Are Final

All sales are final. Milton Wes Art does not accept returns, cancellations, or exchanges under any circumstances. Every work offered through miltonwesart.com is a one of one original. There is no equivalent substitute, no edition, and no reprint. Once a work is acquired, that transaction is complete and permanent.

The collector is solely responsible for reviewing all available images, dimensions, medium descriptions, and material information prior to completing a purchase. Variation between a work's appearance on a digital screen and its in-person appearance does not constitute a defect and does not qualify the collector for any remedy.

Once a work is acquired, that transaction is complete and permanent.

02

Shipping and Fulfillment

All works ship within 7 to 14 business days of payment confirmed in full. Every work ships fully insured to its declared retail acquisition value using professional art packaging materials. A tracking number is provided upon shipment.

Shipping is available within the continental United States. International shipping and shipments to Alaska, Hawaii, and U.S. territories require prior written agreement and are subject to additional fees. Risk of loss transfers to the collector upon confirmed delivery. Refused or undeliverable shipments due to collector address error remain the collector's full financial responsibility.

Risk of loss transfers to the collector upon confirmed delivery.

03

Damage in Transit

In the event of visible transit damage, the collector must act immediately and complete every step below.

Milton Wes Art's sole obligation is to facilitate the insurance claim process. No replacement, reproduction, or refund is issued, and claims submitted after 48 hours are not processed.

At Delivery

  • Inspect the package immediately upon delivery.
  • Photograph the damage to the work, all outer packaging, the shipping label, and all interior packing materials.

To File the Claim

  • Contact Milton Wes Art at support@miltonwesart.com within 48 hours of confirmed delivery with all photos and the order number.
  • Retain all original packaging until the claim is fully resolved.
04

What We Do Not Accept

The following do not qualify for any claim, return, refund, or remedy of any kind.

Not Grounds for a Claim

  • Change of mind: buyer's remorse or a change in preference after purchase.
  • Placement or fit: decisions related to display location or decor compatibility.
  • Color or screen variation: differences between digital and in-person appearance.

Also Not Accepted

  • Normal material variation: surface characteristics inherent to archival aluminum.
  • Post-delivery damage: any damage occurring after confirmed delivery.
  • Late claims: any transit damage claim submitted more than 48 hours after confirmed delivery.
05

No Replacements and No Refunds

Milton Wes Art does not offer replacements, reprints, editions, or refunds on any work under any circumstances. Every piece is a one of one original that cannot be recreated. When it is acquired, it is permanently gone from availability.

It is not a standard retail transaction. It is the acquisition of an irreplaceable original work.

06

EU and UK Collectors

Collectors in the EU or UK may have statutory consumer rights that differ from the terms outlined here. Original one of one artworks that are unique or clearly personalized are generally exempt from standard EU and UK distance selling cooling-off withdrawal rights under applicable law.

EU or UK collectors who believe their order qualifies for a statutory withdrawal right must contact Milton Wes Art in writing at support@miltonwesart.com within 14 calendar days of delivery. Contact does not guarantee approval.

Every work is one of one. Acquired once, and then it is gone.

For shipping inquiries, damage claims, or order questions, reach the studio directly. Every inquiry is reviewed personally and answered within 24 hours, Monday through Friday. Milton Wes Art is operated by BlackOutEndeavors LLC d/b/a Milton Wes Art, Harlem, New York City. This page does not constitute legal advice; collectors with specific legal questions are encouraged to consult independent counsel.