Shipping, Damage, and All Sales Final
Every work leaves the Harlem studio fully insured and professionally packed.
This page governs shipping, delivery, and damage claims for all orders placed through miltonwesart.com. Every work is a one of one original, presented either on archival museum-quality aluminum or as framed fine art, and every order is handled with that permanence in mind.
Reviewing the terms below before acquiring is part of collecting an original work.
All sales final. No returns, cancellations, or exchanges.
Full payment. Required in full before a work ships.
Fully insured. Every shipment covered to its acquisition value.
5 to 10 business days. Standard time to ship after payment clears.
24 hours. Window to report transit damage after receipt.
Acquired once. Then it is gone from availability, permanently.
All Sales Are Final
All sales are final. Milton Wes Art does not accept returns, cancellations, or exchanges. Every work offered through miltonwesart.com is a one of one original. There is no equivalent substitute and no edition. Once a work is acquired, that transaction is complete and permanent.
The single exception is damage in transit, which is governed by Section 03 below.
The collector is solely responsible for reviewing all available images, dimensions, medium descriptions, and material information prior to completing a purchase. Variation between a work's appearance on a digital screen and its in-person appearance does not constitute a defect and does not qualify the collector for any remedy.
Once a work is acquired, that transaction is complete and permanent.
Payment, Shipping, and Fulfillment
Payment is required in full before a work ships, installs, or is mailed. Milton Wes Art does not offer a payment plan or an installment program. Where a hold has been approved in advance in writing, the deposit reserves one named work only, the balance must clear before the work leaves the studio, and an expired hold forfeits the deposit in full.
All works ship within 5 to 10 business days of payment confirmed in full. Every work ships fully insured to its declared retail acquisition value using professional art packaging materials. A tracking number is provided upon shipment.
Shipping is available within the continental United States. International shipping and shipments to Alaska, Hawaii, and U.S. territories require prior written agreement and are subject to additional fees. Risk of loss transfers to the collector upon confirmed delivery. Refused or undeliverable shipments due to collector address error remain the collector's full financial responsibility.
Risk of loss transfers to the collector upon confirmed delivery.
Damage in Transit
If a work arrives damaged, contact the studio within 24 hours of receipt. Photographs are required. Once the damage is documented, Milton Wes Art coordinates a replacement of that work at no cost to the collector.
The damaged work must be returned to the studio. Milton Wes Art pays the return postage and the studio destroys the damaged piece on arrival.
That last step is the point. A one of one has to remain one. Two versions of the same work cannot exist in the world, even when one of them is damaged. Returning and destroying the damaged piece is what keeps the promise real.
A one of one has to remain one. The damaged piece comes back to the studio and is destroyed, so only one exists.
Within 24 Hours of Receipt
- Contact Milton Wes Art at support@miltonwesart.com with the order number.
- Photograph the damage to the work, the outer packaging, the shipping label, and all interior packing materials.
- Retain all original packaging. It is needed for the return.
What Happens Next
- Milton Wes Art coordinates a replacement of the damaged work.
- A prepaid return label is issued for the damaged piece.
- The damaged work is destroyed by the studio upon its return.
- Claims submitted more than 24 hours after receipt are not processed.
What We Do Not Accept
The following do not qualify for any claim, return, refund, or remedy of any kind.
Not Grounds for a Claim
- Change of mind: buyer's remorse or a change in preference after purchase.
- Placement or fit: decisions related to display location or decor compatibility.
- Color or screen variation: differences between digital and in-person appearance.
Also Not Accepted
- Normal material variation: surface characteristics inherent to archival aluminum and to framed fine art.
- Post-delivery damage: any damage occurring after confirmed delivery.
- Late claims: any transit damage claim submitted more than 24 hours after receipt.
- Forfeited hold deposits: a deposit on an expired hold is not refundable.
No Refunds
Milton Wes Art does not issue refunds on any work under any circumstances. Where a work arrives damaged in transit and the claim is filed within 24 hours of receipt, the remedy is replacement under Section 03, not a refund.
Every piece is a one of one original. When it is acquired, it is permanently gone from availability, and no second collector will ever be offered that work.
It is not a standard retail transaction. It is the acquisition of an irreplaceable original work.
EU and UK Collectors
Collectors in the EU or UK may have statutory consumer rights that differ from the terms outlined here. Original one of one artworks that are unique or clearly personalized are generally exempt from standard EU and UK distance selling cooling-off withdrawal rights under applicable law.
EU or UK collectors who believe their order qualifies for a statutory withdrawal right must contact Milton Wes Art in writing at support@miltonwesart.com within 14 calendar days of delivery. Contact does not guarantee approval.
Every work is one of one. Acquired once, and then it is gone.
For shipping inquiries, damage claims, or order questions, reach the studio directly. Every inquiry is reviewed personally and answered within 24 hours, Monday through Friday. Milton Wes Art is operated by BlackOutEndeavors LLC d/b/a Milton Wes Art, Harlem, New York City. This page does not constitute legal advice; collectors with specific legal questions are encouraged to consult independent counsel.
