Return & Damage Policy

Last updated: December 29, 2025

Milton Wes Art creates collector-grade contemporary portrait pieces with limited availability. Because artwork is either one-of-a-kind or made-to-order, all sales are considered final except in cases of damage in transit, manufacturing defect, or incorrect item received.

1) What We Accept

We will make it right if your order arrives:

  • Damaged (shipping/handling damage)
  • Defective (manufacturing issue)
  • Incorrect (wrong item, size, or presentation received)

In these cases, we will typically offer a replacement. If a replacement is not possible (for example, a 1-of-1 original), we will offer an appropriate resolution, which may include a refund.

2) What We Do Not Accept

We do not accept returns or refunds for:

  • Change of mind or buyer’s remorse
  • Fit, taste, or placement decisions (color/lighting variations, dĂ©cor compatibility, etc.)
  • Normal minor variations that can occur between screens and physical artwork
  • Items marked “Final Sale” (if applicable)

3) Damage / Issue Reporting Window

Please inspect your package immediately upon delivery. To be eligible for a claim, you must contact us within 7 days of delivery.

4) How to File a Claim (Required Evidence)

Email returns@miltonwesart.com with:

  • Your order number
  • A brief description of the issue
  • Clear photos of:
    • the artwork (showing the damage/issue)
    • the front and back of the package
    • the shipping label
    • all protective materials/packaging

Important: Keep all original packaging until your claim is resolved. Carriers and fulfillment partners may require it for verification.

5) Returns Shipping & Authorization

Do not send items back without written authorization. If a return is required, we will provide the correct return instructions. In many cases, returns are handled through our fulfillment partner (such as Printful) and may require shipping to a designated facility.

6) Replacements

If your claim is approved, we will coordinate a replacement when available. For one-of-a-kind originals (1 of 1), a replacement may not be possible. If replacement is not possible, we will offer an appropriate resolution.

7) Refunds

If a refund is approved, it will be issued to the original payment method. Refund processing time typically takes up to 10 business days after approval (banks and card issuers may take additional time to post the refund).

8) Exchanges

We do not offer traditional exchanges. If you need a different piece, please place a new order (subject to availability).

9) European Union / UK Notice

If your order is shipped to the EU/UK, you may have consumer rights that apply. However, many made-to-order and limited art products may be exempt from standard “cooling-off” withdrawal rights. If you believe your order qualifies for an EU/UK withdrawal request, contact returns@miltonwesart.com within 14 days of delivery and we will review the request in accordance with applicable law and the nature of the product.

10) Contact

For returns, damage claims, or order issues, contact:
Email: returns@miltonwesart.com
Business: BlackOutEndeavors LLC d/b/a Milton Wes Art